Shipping & Returns
We have a range of different delivery options to choose at the checkout.
All orders are dispatched within 1 – 3 business days and are sent via the option you choose.
Shipping charges to the following countries and zones:
Standard Delivery (2-4 working days) : £3.95 (Free on orders over £20)
Fast delivery (1-2 working days) : £4.95 (Free on orders over £35)
Return & Exchange Policy
In the unlikely event that you are unhappy with your order, please email firstname.lastname@example.org and we will try to resolve the issue.
As a small business, we are unable to offer free returns at this stage. However, if your product arrives faulty or broken then we will reimburse your postage costs (to a maximum of £3.95) once we've received your parcel. We will require proof of postage.
If you would like to return something to us then in the first instance please contact us using the "Contact us" form on the website, with your order number, the nature of your problem, and any supporting photos.
Return Address: 22 Blakelock street, Shaw, Oldham, OL27SE
We do not accept returns/refunds for:
Wax melts that have been used or partially used.
Wax melts that you don't like the scent of. Scent is subjective.
Products where the fees have been donated to a charity or good cause.
I think my order has been lost in the post
If 10 days have elapsed since your order was dispatched (UK only) and your order hasn't arrived, please contact us to try and resolve this issue at email@example.com
All our snap bars come in plastic, sturdy clamshell packaging to help keep the shape if damaged.
Please note we do our best to package these items but on rare occasions the bars may snap in transit, we are not responsible for this as we will never send faulty or broken items.
However if any burners arrive broken please do not hesitate to contact us.
If you would like to return your item please click the button below and state reason for return and we will help the best we can.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org