Shipping & Returns

SHIPPING POLICY

 We have a range of different delivery options to choose at the checkout.

All orders are dispatched within 3-5 business days and are sent via the option you choose.

Shipping charges to the following countries and zones:

United Kingdom

Standard Delivery (2-4 working days) : £3.95 

Fast delivery (1-2 working days) : £4.95 

If you require international shipping please send us an email to thewaxxywarehouse@yahoo.com or contact us via our Facebook page The Waxxy Warehouse Ltd

Return & Exchange Policy

In the unlikely event that you are unhappy with your order, please email thewaxxywarehouse@yahoo.com and we will try to resolve the issue.

Returns

As a small business, we are unable to offer free returns at this stage. However, if your product arrives faulty or broken then we will reimburse your postage costs (to a maximum of £3.95) once we've received your parcel. We will require proof of postage.​​

If you would like to return something to us then in the first instance please contact us using the "Contact us" form on the website, with your order number, the nature of your problem, and any supporting photos.

Return Address: 2 Market Street, Shaw OL2 8NH
 

We do not accept returns/refunds for:
 

  • Wax melts that have been used or partially used.

  • Wax melts that you don't like the scent of. Scent is subjective.

  • Products where the fees have been donated to a charity or good cause.

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I think my order has been lost in the post

If 10 days have elapsed since your order was dispatched (UK only) and your order hasn't arrived, please contact us to try and resolve this issue at thewaxxywarehouse@yahoo.com

All our clam shells come in plastic, sturdy clamshell packaging to help keep the shape if damaged. Our bath range and home range products will be packaged to the best standard.

Please note we do our best to package these items but on rare occasions the bars may snap in transit, or bombs may break we are not responsible for this as we will never send faulty or broken items.

However if any burners arrive broken please do not hesitate to contact us.

If you would like to return your item please click the button below and state reason for return and we will help the best we can.

 

 

 

 

 

 

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:  thewaxxywarehouse@yahoo.com